superace Terms and Conditions
Please read the following terms carefully before using this platform. By creating an account or using any of our services, you agree to these terms and conditions.
- 1. General Terms
- 2. Eligibility and Age Requirement
- 3. Account Registration
- 4. Deposits and Withdrawals
- 5. Bonuses and Promotions
- 6. Gaming Rules
- 7. Prohibited Activities
- 8. Limitation of Liability
- 9. Account Suspension and Closure
- 10. Privacy and Data Protection
- 11. Responsible Gaming
- 12. Contact and Complaints
General Terms
The terms and conditions set out in this document form a legal agreement between the superace platform and its users. By accessing the superace website, registering, or using any gaming service, you are considered to have read, understood, and agreed to comply with these terms.
superace reserves the right to change, revise, or add new clauses to these terms at any time. Updated terms take effect from the date they are published on this page. Users are advised to review this page regularly.
1.1 Definitions
- "Platform" — the superace website and mobile application collectively.
- "User" — any person who has registered on the platform or is using its services.
- "Account" — the personal profile created through registration.
- "Bonus" — promotional benefits granted by superace, usable subject to specific conditions.
- "Real Money" — actual funds deposited on the platform, calculated in Bangladeshi Taka (৳).
1.2 Scope of Application
These terms apply to all services on the superace platform — including slots, live casino, sports betting, fishing games, and all other sections. Where a specific promotion or game has its own separate terms, those terms apply alongside these general terms.
Eligibility and Age Requirement
The following requirements must be met to open an account and use services on the superace platform:
- You must be 21 years of age or older.
- Only one account per person is allowed — multiple accounts are strictly prohibited.
- All information provided at registration must be accurate, truthful, and complete.
- The user must be located in Bangladesh and must be legally permitted to use such services under Bangladeshi law.
superace reserves the right to verify the age of any account it considers suspicious. If asked to provide proof of age via a National ID card or passport, the user must supply it.
Account Registration
When registering with superace, users must provide an active mobile number, email address, and personal details. OTP verification is mandatory during the registration process.
3.1 Account Security
- Keeping the account password confidential is the user's own responsibility.
- The password should not be shared with any third party.
- If unauthorised access to the account is suspected, superace support must be notified immediately.
- Each user may operate only one account.
3.2 Account Verification (KYC)
Before a withdrawal is processed or a specific bonus is claimed, superace may request account verification. This process may require a copy of a National ID card or passport and mobile banking account details. Certain benefits may be temporarily suspended until the verification process is complete.
Deposits and Withdrawals
Popular mobile banking services and bank transfers in Bangladesh are accepted for depositing and withdrawing funds on the superace platform. Supported methods are: bKash, Nagad, Rocket, and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank).
4.1 Deposit Conditions
- The minimum deposit amount is ৳300.
- Deposits must be made from the account holder's own mobile banking or bank account — deposits from third-party accounts are not permitted.
- The balance will be credited to the account as soon as the deposit is confirmed.
4.2 Withdrawal Conditions
- The minimum withdrawal amount is ৳500.
- Withdrawal requests are generally processed within 10 to 45 minutes.
- Withdrawals will only be made to the same payment method used for the deposit.
- Funds earned from a bonus cannot be withdrawn before the bonus wagering requirement is met.
- superace reserves the right to hold a withdrawal if account verification has not been completed.
4.3 Transaction Integrity
If a transaction is suspected to be fraudulent or unusual, superace reserves the right to suspend that transaction and investigate. In cases of fraudulent transactions, the account may be closed and the associated funds may be seized.
Bonuses and Promotions
superace offers various types of bonuses and promotional offers. Each bonus has its own terms, which must be read carefully before claiming.
5.1 Welcome Bonus
New members will receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: a deposit of ৳1,000 earns a bonus of ৳2,000, giving a total balance of ৳3,000; to withdraw the bonus funds, ৳2,000 × 20 = ৳40,000 must be wagered.
5.2 General Conditions for Other Bonuses
- Multiple bonuses cannot be active at the same time unless specifically permitted.
- Bonus benefits may only be claimed through a valid personal account.
- If bonus abuse is detected, the relevant account may be suspended.
- Funds earned from a bonus cannot be withdrawn before the wagering requirement is met.
- Each promotion has a specific validity period; unused bonuses will be cancelled after the period ends.
5.3 VIP Program
The superace VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Each tier includes a weekly cashback benefit. The Bronze tier offers up to 0.2% weekly cashback and the Diamond tier offers up to 1.0%. Cashback is calculated based on net losses for the week. Full details of VIP benefits are available on the superace VIP page.
Gaming Rules
The following rules apply to gaming on the superace platform:
6.1 Software and Technical Rules
- All games are operated by third-party software providers such as JILI, PG Soft, Pragmatic Play, Evolution, and Spribe.
- Any attempt to tamper with the software or game servers without authorisation is strictly prohibited.
- Using bots or automated software to play is not allowed.
6.2 Game Results
All game results are determined by a Random Number Generator (RNG). superace cannot guarantee a specific outcome for any game and does not guarantee any wins or losses. RTP information for each listed game is available on the relevant game page.
6.3 Betting Rules
- In sports betting, specific minimum and maximum bet limits apply for each event.
- Once a bet is confirmed, it cannot be changed.
- If a match is cancelled or abandoned, the stake for that bet will be refunded.
Prohibited Activities
The following activities are strictly prohibited on the superace platform and may result in immediate account closure:
- Creating more than one account in a single person's name.
- Registering or conducting transactions using another person's identity.
- Any form of collusion or coordinated play to take advantage of the bonus system.
- Using the platform for money laundering or depositing funds obtained through illegal means.
- Exploiting technical errors or vulnerabilities in the system.
- Harassing or attempting to harm other users.
- Making deposits or withdrawals using a third-party payment method.
- Renting, selling, or transferring an account.
Limitation of Liability
The superace platform strives to maintain the highest standards of security and service. However, superace is not liable for the following:
- Losses in a game or bet caused by loss of internet connection or technical issues.
- A user's password or login details being inadvertently passed to another person.
- Interruption to play caused by a temporary fault in third-party game software.
- Transaction problems resulting from incorrect information provided by the user.
If a game ends abnormally due to a technical issue, superace follows a policy of refunding the bet for that round. The final decision in such cases rests with superace.
Account Suspension and Closure
superace reserves the right to suspend or permanently close any account if:
- Involvement in any prohibited activity described in Section 7 is established.
- The identity or information provided is found to be false.
- The user does not respond to an account verification request.
- The user requests closure of the account themselves.
9.1 Account Closure by the User
Any user may request closure of their account at any time. Any balance in the account should be withdrawn before making the request. After the account is closed, any remaining eligible balance will be processed, but bonus funds will be cancelled.
Privacy and Data Protection
superace places the highest importance on protecting users' personal information. The platform uses SSL encryption so that data is transferred securely. Users' information is never sold to any third party.
Full details of how superace collects, stores, and uses personal information can be found in our Privacy Policy. By using the platform, you also agree to that policy.
10.1 Cookie Policy
The superace website uses cookies to improve the user experience. By accessing the website, you consent to the use of necessary cookies.
10.2 Disclosure of Information
- Information may be provided to the relevant authorities where required to meet legal obligations.
- Information necessary for payment processing may be shared with payment partners.
- Necessary information may be shared with verification service providers for fraud prevention.
Responsible Gaming
superace believes that gaming should be entertaining and should not cause any financial or mental harm to any individual. This platform is for persons aged 21+ and superace is committed to protecting minors.
If you notice signs of gaming addiction or loss of control, you are advised to set limits on your own or contact our support team. Detailed information including self-exclusion and limit-setting options can be found in superace's Responsible Gaming Policy.
- Set deposit limits — on a daily, weekly, or monthly basis.
- Set session time limits.
- Temporarily suspend your account for a specified period.
- Option for permanent self-exclusion.
Contact & Complaints
superace provides support 24 hours a day, 7 days a week via live chat and email in both Bengali and English. For any issue, complaint, or query, contact the support team directly.
12.1 Complaints Process
- Submit your complaint first via live chat — in most cases an immediate resolution is possible.
- For complex matters, send a detailed complaint by email.
- Keep your complaint reference number for your records.
For answers to common questions, visit superace's Frequently Asked Questions (FAQ) page — it contains detailed answers to the most frequently asked questions about deposits, withdrawals, bonuses, and accounts.
12.2 Applicable Law
These terms and conditions and any disputes relating to the superace platform will be governed by applicable law. Any dispute will first be attempted to be resolved through negotiation.
To learn more about the superace platform, read our About Us page, which contains detailed information about the platform's services, security measures, and commitments.