superace's commitment to responsible gaming
superace believes gaming is entertainment, not a burden. Awareness, self-control, and seeking help at the right time — these three habits keep gaming enjoyable.
When gaming becomes a problem
Playing on superace means enjoying entertainment — but that entertainment stays healthy only when you are aware of your own limits. Gambling or betting is never a substitute for income, nor a solution to financial problems. We ask every superace member — play for enjoyment, not under pressure.
Gaming addiction is a real problem that can affect anyone. Recognising the problem and seeking help in time is the wisest course of action. Our Terms and Conditions cover this in more detail, including guidelines on account use.
superace is not just a gaming platform — it works to create a responsible environment where the wellbeing of every member matters to us. You can learn how we prioritise user protection on our About Us page.
Core principles of healthy gaming
- Set a budget before you play and do not go beyond it.
- Avoid the habit of playing repeatedly to recover lost money.
- Do not play while under the influence of alcohol or any other substance.
- Set a time limit for each session and stick to it.
- Talk openly with family, friends, and professional advisors.
- If gaming is harming your daily life, take a break now.
Self-limit and control tools
superace has measures in place that let you manage your own gaming habits. Using them is a sign of awareness.
Daily and weekly deposit limits
You can set a limit on how much you deposit within a given period. Once this limit is active, it cannot be exceeded.
Set a session time limit
Decide in advance how long you will play in one sitting. When the set time is up, the system will notify you or automatically end the session.
Take a voluntary break
If you want to take a break from playing for a while, you can request that your account be temporarily suspended for a set period.
Self-Exclusion
If you want to stop playing for an extended period, use the self-exclusion process. Once active, account access will be blocked for the specified duration and this decision cannot be reversed.
Maximum loss limit
You can set a limit beyond which you cannot continue playing once a certain amount has been lost. This limit protects you from excessive losses.
24/7 support team
To activate these tools or for any questions, contact superace via 24/7 live chat or email — support is available in both Bengali and English.
Gaming is strictly prohibited for anyone under 21
All casino and sports betting activities on superace are only for individuals aged 21 and above. Age verification is mandatory when opening an account. If you think an underage person may be able to access your account, let us know immediately.
When to recognise that gaming is becoming a problem
If any of the signs below apply to you, take it seriously. Acknowledging the problem is the first step toward a solution.
- Playing repeatedly to recover lost money and losing even more.
- Trying to stop playing but coming back repeatedly, unable to control yourself.
- Hiding the amount you play and the losses from family or friends.
- Taking on debt or breaking into savings to cover gaming expenses.
- Neglecting work, studies, or relationships to prioritise gaming.
- Feeling restless, irritable, or anxious when unable to play.
- Being unable to take a break from gaming and not thinking about the consequences.
Self-assessment questionnaire
Ask yourself the questions below. If you answer "yes" to three or more, seriously consider seeking professional help.
Ask yourself —
- Have you spent more money on gaming than you could afford in the past month?
- Did you decide to stop playing but find yourself unable to follow through?
- Is gaming affecting your family or professional relationships?
- After a loss, do you lose sleep or feel low?
- Have you had to borrow money to fund your gaming?
- Have you kept your gaming a secret from your family?
Seek help, don't face it alone
Getting out of a gaming problem is possible — with the right support. Reach out through any of the options listed below.
superace live chat and email support
Contact superace via 24/7 live chat or email. Our team will assist in Bengali and English with self-exclusion, setting limits, or suspending your account.
Family and trusted friends
Talk openly with the people close to you. Family support plays the most effective role in overcoming gaming addiction. Be honest rather than keeping it hidden.
Professional counsellors
Consult a mental health specialist or behavioural therapist. Many hospitals in Bangladesh have mental health departments where addiction support is available.
You can use live chat directly to contact superace, or write to us by email at [email protected] — our team is active 24 hours a day, seven days a week. For answers to common questions, visit our FAQ page, which has detailed information on accounts, payments, and gaming.