superace Privacy Policy

Applicability and Consent

This privacy policy applies to all users of the superace casino platform's services. By visiting our website, creating an account, or using any of our services, you give your consent to the terms of this policy.

All use of our services is also governed by superace's Terms and Conditions. These two documents complement each other and should be read together. If you do not agree with any of the terms, you are advised to refrain from using our services.

This policy has been prepared in accordance with established international standards for personal data protection. We treat the security of your information as our top priority and maintain both technical and administrative measures to handle it safely.

Information We Collect

superace casino may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID or passport number (for identity verification)

2.2 Financial Information

• Deposit and withdrawal history
• Partial bKash, Nagad, or Rocket account number details
• Bank account name and branch details (for bank transfers)

2.3 Activity Information

• Gaming history, bets, and result records
• Bonus and promotion usage details
• Login times, dates, and frequency
• Customer support communication history

2.4 Technical Information

• IP address and device identifiers
• Browser type and operating system information
• Time spent on the site and pages visited

How We Collect Information

superace collects information in several ways:

3.1 Information Provided Directly

Information you provide yourself is collected directly — during account registration, through the identity verification process, when making deposit or withdrawal requests, and when contacting support via live chat or email.

3.2 Automatically Collected Information

When you use the superace platform, certain technical information is collected automatically through cookies, log files, and similar technologies. This helps monitor and improve the site's performance.

Purpose of Using Information

The information collected is used for the following purposes:

4.1 Service Operations

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals
• Determining eligibility for bonuses and promotional offers
• Providing 24/7 customer support

4.2 Safety and Security

• Detecting and preventing fraudulent activity
• Preventing unauthorised access to accounts
• Ensuring the security of financial transactions

4.3 Service Improvement

• Analysing and improving the user experience
• Making decisions on launching new games and features
• Identifying and resolving technical issues

4.4 Communication

• Sending important account-related notifications
• Sharing promotional information with your permission
• Responding to support tickets and enquiries

superace is committed to ensuring responsible gaming. For this reason, information about a user's gaming behaviour may be analysed in accordance with the Responsible Gaming Guidelines — in order to provide necessary support if any concerning patterns are identified.

Disclosure of Information and Third Parties

5.1 When Information Is Disclosed

superace does not generally sell or rent your personal information to third parties. However, limited information may be disclosed in the following circumstances:

• Service provider partners: Trusted organisations involved in payment processing, technical support, and fraud prevention
• Legal obligations: Based on a valid order from a competent court or authority
• Asset transfers: In the event of a business merger or acquisition, where the receiving party will be bound to comply with this policy

5.2 Third-Party Obligations

Confidentiality agreements are entered into with third parties with whom information is shared. Under these agreements, they are required to use the information received only for the specified purpose and to follow the standards set out in this policy.

Data Storage and Security

6.1 Retention Period

Your personal information is stored for as long as your account is active. Even after an account is closed, certain information may be retained for as long as necessary for security, legal obligations, or dispute resolution.

6.2 Security Measures

The technical measures superace has put in place to protect your information:

• Securing data transfers through SSL (Secure Sockets Layer) encryption
• Encrypting stored data to prevent unauthorised access
• Conducting regular security audits and vulnerability assessments
• Restricting access to data to authorised personnel only
• Automated alert systems to detect suspicious logins or activity

6.3 Data Breach

If a data security breach occurs for any reason and puts your information at risk, superace will notify you as quickly as possible and take the necessary corrective steps.

Cookies and Tracking Technologies

7.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. superace uses cookies for the following purposes:

• Essential cookies: To maintain login status and session — without these the site cannot function properly
• Functional cookies: To remember your preferred language and settings
• Analytics cookies: To understand site usage statistics, which helps improve the service

7.2 Cookie Controls

You can control the acceptance or rejection of cookies by changing your browser settings. However, disabling essential cookies may affect some of the site's functionality.

Your Rights

As a superace user, you have the following rights regarding your own information:

8.1 Right to Access

You can contact us at any time to find out what personal information superace holds about you and how it is being used.

8.2 Right to Rectification

If any information in your profile is incorrect or out of date, you may request that it be corrected. You can start this process by contacting customer support.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for a specified period due to legal or regulatory obligations.

8.4 Right to Object to Processing

You may object at any time to your information being used for marketing communications. In such cases, we will stop immediately.

Protection of Minors

All services at superace casino are for persons aged 21 and over (21+) only. Minors are not permitted to use this platform and their personal information is not knowingly collected.

An age verification process is followed at the time of registration. If we become aware that personal information of a minor has been collected, that information will be deleted immediately and the associated account will be closed.

Changes to This Policy

superace reserves the right to amend or update this privacy policy as needed. If any significant changes are made:

• The "Last updated" date on this page will be changed
• Registered users may be notified by email or at the time of login
• For significant changes, consent may be requested again

Continuing to use the service after a change is made will be taken as your agreement to the updated policy. You are therefore advised to review this page regularly.

To learn more about superace, you can visit our About Us page, which has information about the platform's goals and values.

General Terms

This privacy policy is an integral part of superace's overall service framework. If it is updated from time to time, the latest version will remain in effect.

If any part of this policy is found to be legally unenforceable, the remaining parts will continue in full effect. If you have any questions or general queries about the matters described in this policy, you may find answers in our FAQ section.