FAQ
superace FAQ — Account, Payments and Responsible Gaming
On this page you will find detailed answers to the questions that come to mind while playing at superace — account verification, the withdrawal process, how to get support, and responsible gaming rules. Find your question directly from the sections below.
Section 1
Responsible Gaming
There are a few common signs to watch out for: spending more than your budget, repeatedly playing to recover losses, losing focus on family or work, and getting irritable after a loss. A detailed checklist is available on the superace
responsible gaming
page. If these signs feel familiar, it is wise to take a break now.
You can reach out directly through superace's 24/7 live chat — our team speaks Bengali and can provide guidance on responsible gaming. Talking to a trusted counsellor or a family member is also effective. Just say so in the live chat — we will help without judgment.
Yes. superace offers both a cooling-off (temporary break) and self-exclusion (long-term closure) option. Contact the support team via live chat or email and clearly state how long you want the break to last. During self-exclusion, logging into the account or opening a new one is not allowed.
superace has a deposit limit option that helps keep spending under control. Contact the support team if you want to set a daily, weekly or monthly limit of your choice. Lowering a limit takes effect immediately; increasing one generally requires a waiting period.
The minimum age for all casino and betting activities is 21 (21+). Providing the correct date of birth at registration is mandatory, and you may be asked to prove your age with a National ID (NID) or passport during verification. Accounts of underage users are closed immediately.
A superace account is strictly personal — only the registered user may use it. If someone in your household has accessed your account without permission, change your password immediately and notify the support team. It is the account holder's responsibility to keep login details out of reach of minors.
Section 2
Contact and Support
Yes, the superace support team is active seven days a week, 24 hours a day. You can get instant help via live chat even on BPL match nights or public holidays. There are no service breaks or fixed hours.
superace support is available in both Bengali and English. With Bangladeshi players in mind, you can easily communicate in Bengali and raise any question or complaint in your own language.
To get a faster resolution, have the following ready before getting in touch: your registered username or email, a brief description of the issue, the transaction ID or date if relevant, and a screenshot if you have one. Having this information on hand helps the support team identify the problem much more quickly.
Support is also available by email in addition to live chat. Email is more suitable if you want to file a detailed complaint or attach documents. The superace support email address can be found on the
About Us
page of the site. Phone or SMS support is not currently available.
Email replies are generally sent promptly. However, for urgent matters, live chat is the fastest option as it provides an instant connection. Response time for email may vary depending on the nature and complexity of the issue.
If you experience a technical issue such as a game not loading, a payment getting stuck, or a login problem, report it via live chat. Providing a screenshot of the issue along with the device and browser you are using will help the support team resolve it. superace regularly updates its platform, so clearing your browser cache can also be a useful first step.
Section 3
Account Verification
Verification is typically requested before your first large withdrawal or for security purposes. It may also be required if unusual activity is detected on your account, or when claiming special rewards such as a superace birthday gift.
A National ID (NID) is the most commonly used document. A passport or driving licence may also be accepted. It is important that the document photo is clear, complete and not expired. You can ask the support team in advance to confirm which documents are acceptable.
Yes, this is very important. The name on your superace account must exactly match the name on your bKash, Nagad, Rocket or bank account. If the names do not match, the withdrawal process may be blocked and verification may fail.
superace uses SSL encryption to store all documents securely. Personal information is not shared with any third party, and the detailed data usage policy is available on the
Privacy Policy
page. If you have any doubts, read it there.
If verification is rejected, the support team will usually inform you of the reason — such as a blurry, cropped or expired document. Resubmit the correct documents accordingly. If it keeps failing, speak directly with the team via live chat. Verification is generally successful when the correct information is provided.
Verification generally does not need to be repeated once completed. However, re-verification may be requested if you change the name or personal details on your account, if a security concern arises, or if the account has been inactive for a long time.
Section 4
How to Withdraw
Withdrawals from superace to bKash, Nagad or Rocket are usually completed within 10 to 45 minutes. The same timeframe applies to bank transfers. However, if verification or additional security review is required, it may take a little longer.
The minimum withdrawal amount at superace is ৳500. Withdrawal requests below this limit cannot be made. This same minimum applies to all methods — bKash, Nagad, Rocket and bank transfer.
If a withdrawal has been pending for more than 45 minutes, contact live chat and provide the transaction ID and the time of the withdrawal request. In some cases, pending status may be due to incomplete account verification or unmet wagering requirements. superace support will quickly identify the reason and resolve it.
No. Under superace's rules, withdrawals can only be made to a bKash, Nagad, Rocket or bank account registered in the account holder's own name. Attempting to send funds to a third-party account may result in the request being cancelled and verification being requested.
The minimum deposit at superace is ৳300 — across all payment methods and all game categories. This means whether you want to play
superace slots
or join cricket betting, you need to deposit at least ৳300 in all cases. This limit applies to bKash, Nagad, Rocket and bank transfer.
superace bonuses come with wagering requirements — meaning bonus funds can only be withdrawn after placing bets a specified number of times. For example, with the 200% welcome bonus, depositing ৳1,000 gives you a ৳2,000 bonus, and you must complete ৳2,000 × 20 = ৳40,000 in wagering. Read the full details on the
Terms and Conditions
page.
Have more questions? Talk to us directly
If you did not find the answer on this page, the superace support team is always here for you. Get help in Bengali or English on any topic — account, payments, games or any technical issue.
Live Chat
24/7 instant support in Bengali and English
Click the chat widget from any page on the site
Email Support
Suitable for detailed complaints or getting in touch with documents
Email address: [email protected]